With the advent of technology, several types of training and development content have come to the scene. Here are some of the most valuable types of training materials:
These are usually one-page documents that serve as short job references. A Quick Start Guide avoids complicated details to focus on the critical processes required to complete a job function. Quick Start Guides can be customized for your company and distributed in print, electronic, or both formats.
These instructions detail how the system processes work, including pre and post-conditions, screenshots, field definitions, and specific design decisions. In addition, Training Manuals like Quick Start Guides can be customized and disseminated in print, online, or both.
Our Enterprise Knowledge Solution includes online help linked with your line-of-business application. The two systems eventually appear to be one to the end-user. Users can also obtain thorough information on how to use the system. The online help system includes a table of contents, index, glossary, and a keyword-searchable help system.
Integrating videos into online help can improve it even more. Users can watch a video presentation of a task or activity in the system. Video assistance is especially beneficial for new users who are unfamiliar with a particular skill or activity. Videos demonstrate the steps and use captions and callouts to help the user focus on the most relevant information.
We know that communicating with your employees frequently and early in the training process helps them prepare to learn and boost the rate at which they acquire new information. In addition, users involved in the development of your new program are usually the first to utilize it. However, we understand that involving every team member in the design and testing process is not practical.